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Frequently Asked Questions

FAQ

WHAT TIME IS CHECK-IN/CHECK-OUT?

Our standard check in time is 3:00 p.m., and check out is 11:00 a.m., you may inquire about early check-in with our Front Desk staff upon arrival to the hotel. If our Front Desk staff is unable to provide you with a guest suite upon your arrival our Bell Desk staff will be happy to hold your luggage until a guest suite is available. Guaranteed Early Check-In as early as 11:00 a.m. is available for $30 and Late Check-Out at 3:00 p.m. is available for $40. To add Early Check-In or Late Check-Out to your reservations, please call 866.745.7767.

HOW OLD DO I HAVE TO BE TO CHECK-IN TO THE HOTEL?

You must be at least 21 years of age to check-in.

DOES VDARA HAVE SMOKING AREAS?

Vdara is a non-smoking property. Smoking is allowed only in designated areas: -Across the valet area near the dog park -By the stairs at the end of the building going toward Harmon Ave. Trash receptacles at both locations are fitted with ashtrays for your convenience. Please note that e-cigs, vapors, vapes, hookahs, etc. fall under our non-smoking policy and are not permitted on property except for at the designated locations. Thank you for your cooperation.

CAN I REQUEST A DONATION FROM VDARA?

The social investments made by MGM RESORTS INTERNATIONAL are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.

WHAT IS THE RESORT FEE AND WHAT DOES IT INCLUDE?

A daily resort fee of $35.84 (tax inclusive) will be applied to all reservations. The resort fee includes: Property-wide high speed internet access (public spaces and in-room), unlimited local and toll free calls, airline boarding pass printing, notary service, and fitness center access for guests 18+.

DOES VDARA CHARGE FOR ADDITIONAL GUESTS IN A ROOM?

There is an additional charge of $40 per occupant, per night, above 2 occupants per room. Guests must be 21 years of age in order to check into the hotel.

IS THERE AN EARLY DEPARTURE FEE?

An early departure fee in the amount equal to all remaining room charges and tax will apply to, and be due and payable from, guests checking out prior to their scheduled departure date. Guests will be asked to confirm their departure date upon check-in. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. Please contact the hotel for further information.

IS THERE A CANCELLATION POLICY?

Yes, there is a 72 hour cancellation policy. 72 hour notice required to cancel and receive refund of deposit.

HOW DO I SIGN ON TO VDARA'S WI-FI?

-Select Vdara Wi-Fi in your wireless internet settings. -Open your Internet browser and enter your last name and room number (do not include dashes or leading zeroes). -Once authentications is done, you may enter any URL address or check your emails.

DO YOU ALLOW PETS AT VDARA?

We do not allow pets at Vdara, with the exception of service animals or dogs booked via the Vdog Suite.

CAN I RECEIVE A RATE AND AVAILABILITY QUOTE, OR MAKE A CHANGE TO A RESERVATION VIA E-MAIL?

Reservation changes, along with a rate and availability quote, cannot be given via e-mail. For information or assistance, please contact our Room Reservations Department toll free at 1.866.745.7767 or 702.590.2767.

DOES VDARA HAVE A SHUTTLE OR TRANSPORTATION SERVICES?

There are several shuttles that will take you to the Las Vegas Strip from the airport: Bell Trans, C.L.S., Grayline, ODS, etc. The cost of these services varies per person and at the airport they are located near the baggage claim area.

WHAT PARKING OPTIONS ARE AVAILABLE FOR HOTEL GUESTS?

Vdara offers valet parking and self-parking. The Self Park garage is located off CityCenter Place. In Spring of 2016, a paid parking program will be implemented.

DOES YOUR HOTEL PROVIDE WHEELCHAIRS?

Vdara offers both wheelchairs and electric scooters at our Bell Desk. Wheelchairs are available at no charge but do require a credit card imprint and can be used on or off property during your visit. Electric Scooters are also available for rent for approximately $40.00 per day and require a credit card also. For more information, please contact our Bell Desk directly at 702.590.2420.

CAN I PRE-ARRANGE TO HAVE FLOWERS OR A BOTTLE OF CHAMPAGNE SENT TO A GUEST ROOM PRIOR TO THEIR ARRIVAL?

Yes. The Concierge at Vdara can assist with special gift ideas, floral arrangements and provide unique recommendations and can be delivered to guestrooms shortly after arrival. You can reach the Concierge at Vdara at 1.866.391.7111, 702.590.2030 or concierge@vdara.com.

HOW CAN I FIND OUT ABOUT SPECIAL PROMOTIONS?

You may sign the Vdara guestbook on our website to receive information on specials via email and connect with us via our Facebook and Twitter pages. You may also contact Vdara Room Reservations Department at 1.866.745.7767 or 702.590.2767.

HOW CAN I OBTAIN A COPY OF MY BILL FROM A PAST STAY? WHO SHOULD I CONTACT REGARDING A DISCREPANCY ON MY BILL?

Please contact the Vdara front desk by calling toll free 1.866.745.7111 and ask for the front desk or call directly at 702.590.2409.

DO YOU OFFER HAIRDRYERS IN YOUR GUESTROOMS?

Yes, all of our guestrooms feature hairdryers as well as irons and ironing boards.

CAN VDARA GUARANTEE SPECIAL ROOM REQUESTS (I.E., BED TYPE AND ROOM LOCATION)?

All special requests such as high or low floors or rooms near the elevator as rooms are assigned upon check-in based on availability. While requests are not guaranteed, please note that we do our best to accommodate all requests whenever possible. You may also call the Front Desk at 1.866.745.7111 or 702.590.2409 for any special requests.

Concierge

Concierge

The Concierge at Vdara is dedicated to making your experience extraordinary with an exclusive and unsurpassed level of customized service and personalized attention.

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Vdara Information

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